Shipping Policy
Delivery is free throughout mainland France.
It is insured by DHL express.
It is insured by DHL express.
The rugs are shipped from Morocco.
For special cases, the customer must contact customer service.
Delivery is guaranteed between 4 to 8 working days.
In the event of a package in poor condition, the customer must not accept the delivery to benefit from the manufacturer's warranty and, if necessary, contact customer service.
Pursuant to Ordinance No. 2015-1033 of August 20, 2015, all disputes with a consumer Customer that may arise in the context of the execution of these general conditions and whose solution could not be found beforehand amicably between the parties must be submitted.
In addition, the consumer Client is informed of the existence of the online dispute resolution platform, accessible at the following URL address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
For all other questions please contact us by email at contact@atlaswoolrugs.com
Pursuant to Ordinance No. 2015-1033 of August 20, 2015, all disputes with a consumer Customer that may arise in the context of the execution of these general conditions and whose solution could not be found beforehand amicably between the parties must be submitted.
In addition, the consumer Client is informed of the existence of the online dispute resolution platform, accessible at the following URL address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
For all other questions please contact us by email at contact@atlaswoolrugs.com